Shipping Policy

Elegant Kitchen Design ships granite, quartz, and marble countertops and all-wood cabinetry to customers nationwide, in addition to providing local delivery and installation in the Denham Springs, Baton Rouge, Walker, Livingston, and greater Livingston Parish area. Because natural stone and cabinetry are heavy, freight-class items, shipping works differently than standard parcel delivery. Please review the details below before placing your order.

Processing Time

  • Stock cabinetry and in-stock accessories ship within 2–5 business days of order confirmation.
  • Cut-to-order countertops (granite, quartz, and marble) require fabrication time before shipment. Processing typically takes 7–14 business days depending on material, slab availability, and edge/cutout specifications. Estimated fabrication time will be confirmed at the time of order.

Freight Shipping (Nationwide Orders)

Countertop slabs and cabinetry are shipped via LTL (less-than-truckload) freight carrier, not standard parcel service, due to their weight and size. This affects how delivery works:

  • Delivery appointment required. The freight carrier will contact you directly to schedule a delivery window; someone must be available to receive and sign for the shipment.
  • Curbside delivery by default. Standard freight delivery brings your order to the curb or driveway, not inside your home. Liftgate service is included for orders without dock access; inside delivery or white-glove service may be available for an additional fee — ask our team when placing your order.
  • Inspect before signing. Please inspect all pallets and crates for visible damage before signing the delivery receipt. Note any damage directly on the delivery receipt and take photos before the driver leaves. Damage not noted at the time of delivery may be difficult to claim.
  • Accessible delivery address required. Freight trucks require adequate road and driveway access. We cannot ship to P.O. boxes.

Local Delivery and Installation

For customers within our service area (Denham Springs, Baton Rouge, Walker, Livingston, and greater Livingston Parish), we offer in-house delivery and professional installation as part of your purchase. Our team will handle precise measurement, delivery, and installation directly — freight shipping terms do not apply to locally installed orders.

Shipping Costs

Shipping costs are calculated based on order weight, dimensions, and delivery distance, and will be provided at checkout or with your quote. Contractors and bulk orders may qualify for volume shipping rates — contact us for details.

Damaged or Missing Items

If your shipment arrives visibly damaged, refer to our Return and Refund Policy for how to file a claim. Because freight damage claims must generally be filed with the carrier shortly after delivery, please report any issues to us within 5 business days of receiving your order.

Order Tracking

Once your order ships, you'll receive tracking and carrier contact information by email so you can coordinate your delivery appointment directly with the freight carrier.

Questions About Your Shipment?

Call us at (225) 380-5521 or visit our showroom at 905 Florida Ave SE, Denham Springs, LA 70726. Our team can provide shipment status, delivery timelines, and answer any freight-related questions before or after you order.