Return and Refund Policy
At Elegant Kitchen Design, we stand behind the quality of every countertop and cabinet we sell, whether you visit our Denham Springs showroom or order through our online store. This policy outlines how returns, exchanges, and refunds are handled for both in-store and online purchases.
Standard Return Window
Unused, uninstalled items purchased through our online store may be returned within 30 days of the delivery date. This return window applies to stock cabinetry and packaged accessories shipped from our online store.
Custom and Cut-to-Order Materials
Granite, quartz, and marble countertops that have been cut, fabricated, or finished to your specific measurements are considered custom orders and are not eligible for return or refund once fabrication has begun. Because each slab is selected and cut specifically for your project, we recommend confirming your measurements and material selection carefully before placing your order.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 30 business days of delivery. Claims made against this policy must be submitted with photos of the damaged item and its packaging. Upon verification of a valid claim, we will, at our option, repair, replace, or refund the affected item at no cost to you.
This policy specifically excludes damage caused by the following:
- Improper handling or installation after delivery
- Customer modification of the product
- Normal wear and tear
- Failure to inspect the item at the time of delivery
Local Installation Orders
For countertops and cabinetry installed by our team in the Denham Springs, Baton Rouge, Walker, Livingston, and greater Livingston Parish area, any defects in material or workmanship provided by Elegant Kitchen Design will be repaired or replaced at our expense. This coverage applies only to installations completed by our own certified team and does not extend to work performed by third-party installers.
How to Request a Return or Refund
To start a return, exchange, or refund request:
- Contact us at (225) 380-5521 or visit our showroom at 905 Florida Ave SE, Denham Springs, LA 70726.
- Provide your order number or proof of purchase along with a description of the issue.
- For damaged items, include photos of the product and packaging.
- Our team will review your claim and provide next steps within 2–3 business days.
Refunds
Approved refunds will be issued to your original method of payment. Please allow up to 10 business days for the refund to be processed and reflected in your account once your return is received and inspected, or once your claim is approved.
Shipping Costs
Return shipping costs for eligible non-custom items are the responsibility of the customer, unless the return is due to our error or a damaged/defective item, in which case we will cover return shipping costs.
Questions?
We’re happy to help. Call us at (225) 380-5521 or visit us at 905 Florida Ave SE, Denham Springs, LA 70726.
