Elegant Kitchen Design stands behind the quality of our materials and our craftsmanship. This page outlines the warranty coverage that applies to your countertop and cabinetry purchase, whether installed by our team locally or shipped through our online store.
Workmanship Warranty
Countertops and cabinetry installed by our own certified team within the Denham Springs, Baton Rouge, Walker, Livingston, and greater Livingston Parish service area are covered by a 1-year workmanship warranty from the date of installation. This warranty covers defects resulting from improper installation, including:
- Seams that separate or become uneven
- Improper sealing or caulking at edges and seams
- Cabinetry that is improperly leveled, aligned, or secured
- Fixtures or cutouts that were not properly fitted during installation
If a covered issue arises within the warranty period, we will repair the affected installation at no cost to you.
Material Warranty
Material warranties vary by product and are provided in addition to our workmanship warranty:
- Engineered quartz (including MSI Q Quartz and Cambria Quartz) is covered by the manufacturer’s material warranty against manufacturing defects, which typically ranges from 10 years to a limited lifetime warranty depending on the brand. Manufacturer warranty documentation will be provided with your order.
- Granite, marble, and quartzite are natural stone products. As natural materials, they are not covered by a manufacturer defect warranty in the same way as engineered quartz; however, any fabrication defects caused by our own cutting or finishing process are covered under our workmanship warranty above.
What This Warranty Does Not Cover
This warranty does not cover damage or issues resulting from:
- Normal wear and tear
- Improper cleaning products or maintenance
- Impact damage, scratches, or chips caused after installation
- Exposure to excessive heat, weight, or pressure beyond normal use
- Modifications, repairs, or additional cutting performed by anyone other than Elegant Kitchen Design
- Installation performed by a third-party contractor for online or shipped orders
Coverage for Online and Shipped Orders
For countertops ordered online and shipped outside our local service area, our workmanship warranty applies only to the fabrication of the product itself. Because installation is performed by the customer or a third-party contractor, installation-related issues are not covered under this warranty. Material defects present at the time of shipment are covered under our Return and Refund Policy if reported within the required claim window.
How to File a Warranty Claim
To file a warranty claim:
- Contact us at (225) 380-5521 or visit our showroom at 905 Florida Ave SE, Denham Springs, LA 70726.
- Provide your original proof of purchase or installation date.
- Describe the issue and, if possible, include photos.
- Our team will review your claim and, for local installations, may schedule an in-home inspection to evaluate the issue.
Valid claims will be resolved through repair or, if repair is not possible, replacement of the affected material or workmanship at no cost to you.
Questions About Your Warranty?
Call us at (225) 380-5521 or visit us at 905 Florida Ave SE, Denham Springs, LA 70726. We’re happy to walk you through your coverage before or after your purchase.
